Certainly, clients have the option to request a tutor replacement. Upon contacting us, we will efficiently arrange the introduction of a replacement tutor.

Concurrently, it’s essential to acknowledge that in the event of tuition lessons being cancelled within the initial month, the client is responsible for payment of tuition fees for lessons conducted up to the point of termination.

In the event of any alterations required, please feel welcome to contact us via WhatsApp. We stand ready to facilitate the process of arranging a suitable replacement tutor or proceed with the requested modifications to accommodate your needs.

At JEC, our registered tutors undergo a rigorous selection process, with emphasis placed on their educational and professional qualifications. With a diverse array of highly qualified tutors, we exude confidence in our ability to identify a suitable match tailored to both the educational needs of the students as well as the preferences of our clients.

Upon receipt of your request, an automated email will promptly be dispatched to your designated email address. Within a 24-hour timeframe, our dedicated coordinators will initiate contact via phone to validate your requirements before proceeding to match you with the most suitable tutor.

If you prefer a specific tutor, we encourage you to utilize our ‘Explore Tutor (coming soon)’ portal. Within this platform, you can meticulously review our array of tutors, make an informed selection, and submit your request accordingly. However, please be advised that the availability and rates outlined on the tutor’s profile are subject to potential fluctuations.

Our meticulous selection process for tutors adheres to the following steps:

• Receipt of completed online registration forms.
• Validation of potential tutors’ educational and professional qualifications.
• Conduct background checks into their past tutoring assignments.
• Verification of physical credentials upon the tutor’s commencement of their tuition assignment.

Moreover, parents are cordially invited to verify the tutor’s qualifications should they seek additional assurance.

There is no contractual obligation binding the client to the tutor.

While we do recommend providing the tutor with a one-month probationary period to cultivate an optimal learning environment for the student. Client retains the flexibility to discontinue tuition sessions should the lesson conducted by the tutor is found to be unsatisfactory, and we value your feedback in such cases.

The determination of tuition rates is contingent upon several factors, such as:

• the selected tutor’s qualifications,
• commitment level (part-time or full-time),
• certification with MOE,
• accumulated experience

For comprehensive details, please refer to our Tuition Fees section.

It’s important to note that JEC does not determine the tuition rates. Each tutor establishes their own rates in accordance with market standards. Nonetheless, our adept coordinators engage in negotiations to ensure equitable and justifiable rates for all parties involved.

The invoice will be sent to the email address specified in the online Tutor Request Form following the completion of the initial lesson.

We support both online and offline payments:

Online Payments
Online payments can be completed via the following channels:

• PayNow to                 : UEN 53464939D
• Bank Transfer            : OCBC 596406363001
• Scan QR Code          :

Offline Payments
We offer the convenience of home collection for an additional fee of $20, encompassing incidentals and transportation charges.

Prepayments are not compulsory. Payment will be requested upon completion of lessons after the initial four weeks of active lessons.

To ensure timely verification and confirmation, we kindly request clients to notify us immediately after making payment. Please send all relevant screenshots / receipts (with invoice number) via WhatsApp to 89384667.

Please understand that we cannot assume responsibility for any funds deposited into our account without prior notification and submission of receipt or screenshot proof.

In the event of an erroneous payment, we strongly advise you to promptly reach out to your bank for assistance. Please understand that JEC cannot assume liability for any losses or inconvenience arising from this issue, as the bank information provided is accurate.